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Thinking on operations and automation.

Practical writing on operations automation, custom software, and the business problems we solve — for ISPs, service businesses, and field operators.

Why Kashmir's growing developer talent pool changes the outsourcing calculation

Local · Featured

Why Kashmir's growing developer talent pool changes the outsourcing calculation

Businesses outside J&K often assume that building software here means flying in a team or hiring offshore. That assumption is increasingly out of date — here's what's actually changed in the local talent pool, and what it means for who you should hire to build your next system.

Mehran Shahmiri · 20 Jun 2026 · 7 min read

More insights

Why field service businesses keep losing money to the whiteboard and the WhatsApp group

Operations

Why field service businesses keep losing money to the whiteboard and the WhatsApp group

Most AMC and field-service operators schedule technicians on a whiteboard, a shared calendar, or a WhatsApp thread. It works at ten jobs a day and quietly bleeds money at fifty. Here's where the cost actually shows up, and what a structured scheduling system fixes.

Mehran Shahmiri · Founder, OpenLoop 19 Jun 2026
What a software company based in Srinagar can do that a remote vendor can't

Local

What a software company based in Srinagar can do that a remote vendor can't

When a Kashmir business decides to build custom software, the instinct is to look outward to a metro or offshore shop, on the assumption that code is code and location is irrelevant. For operationally complex businesses, it usually isn't — and the reason has nothing to do with whether the developers are any good.

Mehran Shahmiri · Founder, OpenLoop 18 Jun 2026
When a spreadsheet quietly becomes a system you can't afford to lose

Operations

When a spreadsheet quietly becomes a system you can't afford to lose

Almost every growing business runs at least one spreadsheet that nobody designed and everybody depends on. It works right up until it doesn't. Here's how to tell when a spreadsheet has crossed the line into being a business system, and what to do about it without a big-bang migration.

Mehran Shahmiri · Founder, OpenLoop 17 Jun 2026
Why regional ISPs run their NOC on five browser tabs, and what one dashboard fixes

ISP Operations

Why regional ISPs run their NOC on five browser tabs, and what one dashboard fixes

Most regional ISPs monitor their network across a MikroTik window, a FreeRADIUS database, a billing spreadsheet, and a WhatsApp group. That fragmentation is invisible until an outage, when nobody can answer a simple question fast. Here's what a single NOC dashboard actually changes.

Mehran Shahmiri · Founder, OpenLoop 16 Jun 2026
Why Kashmir tour operators are outgrowing WhatsApp and Word for itineraries

Travel Tech

Why Kashmir tour operators are outgrowing WhatsApp and Word for itineraries

Kashmir is having its biggest tourism years on record, and the agencies winning repeat business aren't the ones with the prettiest brochures. They're the ones whose operations don't fall apart at peak season. Here's where the manual workflow breaks.

Mehran Shahmiri · Founder, OpenLoop 15 Jun 2026
What schools in J&K should look for in ERP software in 2026

School Software

What schools in J&K should look for in ERP software in 2026

Parents now expect the same digital experience from a school that they get from a bank. Here's what actually matters when choosing school management software in Kashmir and Jammu, and what's just marketing.

Mehran Shahmiri · Founder, OpenLoop 13 Jun 2026
The ops cost trap: how service businesses accumulate headcount

Operations

The ops cost trap: how service businesses accumulate headcount

Most operational headcount isn't hired deliberately. It accumulates as a side-effect of manual processes. Here's how to diagnose and fix it.

Mehran Shahmiri · Founder, OpenLoop 10 Apr 2026
Fixed price or time-and-materials? How we scope operational software

Delivery

Fixed price or time-and-materials? How we scope operational software

Time-and-materials puts the risk on the client. Fixed price puts it on the builder. Here's why we always choose fixed price, and how we make it work.

Mehran Shahmiri · Founder, OpenLoop 15 Mar 2026
Why ISPs lose money to manual billing, and how to stop it

ISP Operations

Why ISPs lose money to manual billing, and how to stop it

Manual billing in an ISP is not just inefficient. It is a source of revenue leakage, compliance risk, and customer churn. Here's what automated billing actually looks like.

Mehran Shahmiri · Founder, OpenLoop 20 Feb 2026

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