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Thinking on operations and automation.

Practical writing on operations automation, custom software, and the business problems we solve — for ISPs, service businesses, and field operators.

The ops cost trap: how service businesses accumulate headcount

Operations · Featured

The ops cost trap: how service businesses accumulate headcount

Most operational headcount isn't hired deliberately. It accumulates as a side-effect of manual processes. Here's how to diagnose and fix it.

Mehran Shahmiri · 10 Apr 2026 · 6 min read

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