Summary
End-to-end operations automation for a J&K ISP: provisioning, billing, collections, and customer onboarding rebuilt from scratch on a fixed-price engagement.
The challenge
The ISP was processing every subscriber action manually. New connections, plan changes, suspensions, and billing all required staff intervention. As the subscriber base grew, headcount grew with it. Billing errors were common, collections were inconsistent, and onboarding a new customer took hours of coordination between the sales, ops, and finance teams.
Our approach
We ran a two-week discovery to map every operational workflow and identify the highest-cost manual steps. From that, we scoped and priced a fixed-price automation build covering: subscriber provisioning integrated with network equipment, automated billing and invoice generation, a collections and dunning workflow, and a customer self-service portal. Delivery took four months. No scope creep, no surprises.
Outcomes
Operational cost per subscriber dropped by 10x. The provisioning and billing team was reduced by 90% through redeployment; people moved to sales and support roles where they added more value. New customer onboarding dropped from several hours to under 5 minutes. Manual billing interventions fell to zero.
Technology
